Right of withdrawal
Effective date: 07.10.2026
PlagScanX is a service provider established in Finland. This page explains your right to withdraw from an online purchase, how to contact us, and what happens to your payment and access.
1 Your right to withdraw
If you are an EU or EEA consumer, you normally have 14 days to withdraw from an online service contract without giving a reason. The period expires 14 days after the day on which the contract is concluded.
A consumer is someone acting mainly outside their trade, business, craft, or profession. These statutory consumer rights do not normally apply to business purchases. If you live elsewhere, any withdrawal rights required by the law applicable to your purchase remain protected.
The period relates to the relevant purchase agreement, not the date you created your PlagScanX account. A separately purchased pass or additional word allowance may be a new contract with its own withdrawal right.
If we do not provide the withdrawal information required by law, the withdrawal period may be extended by up to 12 months after the original period ends. If we provide the missing information during that extension, you have 14 days from receiving it to withdraw.
2 How to withdraw
Tell us clearly that you wish to withdraw from your purchase. You can:
- Use our online withdrawal function: https://plagscanx.com/app/#profile
- Email [email protected].
You may use the model form below, but it is optional. We also accept other legally valid, clear statements of withdrawal. You do not need to give a reason.
Include your name and enough information to identify the purchase. Your account email and order reference are helpful, but an order reference is not essential if we can otherwise identify the contract.
Send your notice before the withdrawal period ends. You do not need to wait for our reply to meet the deadline. Keep a copy of your notice and any confirmation.
When you use the online withdrawal function, review your details and confirm submission. We will promptly send an acknowledgement in a form you can keep, such as an email, containing your withdrawal details and the date and time of submission. The acknowledgement confirms receipt; it is not a requirement for a timely notice to be valid.
If your checkout identifies another company as the seller, its withdrawal contact details must appear in the purchase information. You may also send your notice to [email protected]. We will promptly coordinate with that seller and preserve the date you submitted a valid notice.
3 Using the service during the withdrawal period
You may expressly request that we begin providing the service before the 14-day period ends. Accepting our Terms alone does not count as this request.
If you then withdraw, we may charge only a lawful, proportionate amount for the service supplied before you notified us. This applies only if you expressly requested the early start and received the information required by law about withdrawal and any payment due.
Any deduction must reflect the service actually supplied, use the agreed contract price and a lawful calculation, and follow the basis explained before purchase. We will explain the amount. We will not retrospectively charge a higher standalone price for scans included in your purchase or count one scan as use of an entire subscription.
You will not be charged for early performance where the required request or information was missing. If no service was supplied, there is no early-performance deduction.
4 When the withdrawal right may end
For a service, the right may end before the 14 days expire only after full performance and where the legal conditions are met. These include your prior express consent to early performance and your acknowledgement that the right will be lost once the service is fully performed.
Activating access or running a scan does not, by itself, fully perform an ongoing subscription or remove your withdrawal right.
Different rules may apply to a distinct purchase that legally qualifies as digital content supplied without a physical medium. The right may then be lost when supply begins only if you gave the required prior express consent, acknowledged the loss of the right, and received confirmation in a form you can keep. We do not apply this exception automatically to subscriptions, passes, scans, or reports simply because they are delivered online.
5 Refunds and access after withdrawal
When you validly withdraw, we will refund the payments due without undue delay and no later than 14 days after we are informed of your decision. Any deduction will be limited to an amount permitted by law, as explained above.
We will use the original payment method unless you expressly agree to another method. You will not be charged a refund fee or required to accept account credit instead of money. The refund deadline does not depend on when support finishes reviewing your request.
Withdrawal ends the affected purchase agreement. Access and unused allowances provided by that purchase will end. Independent purchases remain unaffected. Any linked agreement that must end under applicable law will also end. You do not have to delete your PlagScanX account to withdraw. Any legal rights to obtain your stored content remain unaffected.
6 Withdrawal and subscription cancellation
Withdrawing from a purchase and stopping subscription renewal are separate actions.
If you only cancel automatic renewal, your paid access continues until the end of the period you have paid for, and your subscription will not renew. Cancellation alone does not automatically refund an earlier valid charge.
A valid withdrawal ends the affected contract and may result in a refund under this page. If you want to withdraw, say so clearly rather than only requesting that the next renewal be stopped.
7 Your other legal rights
The end of the withdrawal period does not remove your rights if the service is not supplied, is defective, or does not meet your agreement. You may still have rights to correction, a price reduction, termination, a refund, or another remedy under applicable law.
This page should be read with sections 14, 16, and 17 of our Terms and Conditions. Nothing in either document limits rights that the law does not allow us to exclude or restrict.
8 Model withdrawal form
Complete and send this form only if you wish to withdraw from your contract. You may instead send another clear statement of withdrawal.
To: PlagScanX, [INSERT FULL BUSINESS ADDRESS, FINLAND], [email protected]
I/We hereby give notice that I/we withdraw from my/our contract for the provision of the following service:
Service or plan: ____________________
Ordered on: ____________________
Order reference, if available: ____________________
Consumer name or names: ____________________
Consumer address: ____________________
Account email, if available: ____________________
Date: ____________________
Signature, only if submitted on paper: ____________________
Delete whichever of “I/We,” “I/we,” and “my/our” does not apply. You do not need a handwritten signature when sending your withdrawal electronically.